2B Living - San Carlos, California

Joseph L.

I’ve had a great experience with 2B Living, and I especially want to recognize Nelly for being an outstanding property manager. She’s been incredibly professional, responsive, and supportive—especially as I navigated a complex situation at 2242 Polk St due to an unexpected job change.

Nelly went out of her way to help me find solutions and she addressed my concerns quickly. It’s rare to find a property manager who is this genuinely understanding, and when i really needed her support she pulled through.

Overall, I’ve had a positive experience with 2B Living, thanks in large part to Nelly’s dedication and professionalism.

Loren E.

My wife and I have been living at 2B Living's building on Kirkham Street in the Outer Sunset since June 1 of 2024. At the time of touring last May, the woman who showed me the building, Caroline, assured me that building construction would be completed by "end of summer 2024". We signed a lease, feeling a couple months of construction would be worth it to live so close to the beach.

We later learned that Caroline's assurance was a bald-faced lie to get a lease signed, as the company was already planning for construction to continue through end of year at minimum. When asked about these deceitful tactics later, I was told Caroline was referring only to updates on a nearby unit and not the major construction on the whole building. That was a ridiculous cover-up explanation, given that updates to the nearby unit at the time of my tour in May 2024 were almost done, and new residents moved into that unit just after I moved into mine on June 1st.

Fast forward to now, mid-February 2025, and we continue to live in an extremely loud, disruptive, poorly managed and unsafe construction zone. It has been 8.5 straight months of this, with no end in sight. We've endured: numerous total water outages, countless hot water outages (including many without prior notice), more weeks than I can count of construction workers doing such loud drilling and hammering on our walls that we cannot be inside the apartment for most of the day, three days of crews inside our apartment working on window replacements, and months-on-end of black mesh and scaffolding covering our windows. Both my wife and I have work-from-home jobs, and the construction has rendered our apartment unusable as a work space for much of our time living here the last 8.5 months.

We've repeatedly asked 2B Living to make this right with a rent reduction reflective of our living conditions (we're paying $2,850 for our 1-bedroom apartment) and/or reimbursement for a remote working space so we can carry out our jobs during the week. These requests have been repeatedly refused or ignored. The only accommodation this company has made was to waive the laundry machine charges -- literally savings of a couple dollars for washing and drying. That was beyond insulting given the damage inflicted on our abilities to do our work-from-home jobs from our apartment.

It's interesting to see 2B Living's CEO Brooks Baskin frequently responding to negative reviews on here, given that he ignored my email to him when I was hoping to raise issues directly and privately. If Google Reviews is the only way to get in touch with Brooks, that’s a damning reflection on this company’s lack of interest in actually providing a decent resident experience.

We’re currently on the search for a new home to move into this spring that is actually inhabitable and somewhere we can perform work-from-home jobs. We’ve asked 2B Living to allow us to move out with 4-weeks notice, once we find a suitable new home, so we can finally end this nightmarish chapter of living in an incredibly loud, disruptive, and poorly managed construction zone. Will update this review, hopefully with a positive final outcome.

Levi M.

I do not write google reviews, but the awesome experience we’ve had with 2B constitutes one. We have been incredibly impressed by the responsiveness, professionalism, and care that 2B has provided; I’ve had poor property management before, and 2B is a breath of fresh air.

The agent who helped us find our place, Caroline, was awesome. She was flexible in scheduling tours, and very helpful in negotiating final terms on the lease.

Our property manager, Gabby, is exceptional. Whenever we have an issue, she is incredibly quick to respond, immediately helps us triage issues, and takes the necessary steps for resolution. We’ve had a myriad of issues, and can always count on Gabby to help us effectively, and quickly resolve them – have never had to wait more than 1-2 days to get service for washer/dryer, sink, etc. Best property management experience I’ve had, and it makes a world of difference – shoutout Gabby!

Would 100% recommend 2B to anyone looking for a property manager or agent, you can’t go wrong with them.

Dylan G. H.

Excellent property management company. I have been a tenant with them for ~4 years now and I've always had great experiences with both 2B and all of their contractors. Repairs have always been made promptly and professionally.

To give one example - recently I had a plumbing issue, submitted a repair request at 11PM on a Sunday, and was contacted by one of 2B's employees at 8AM Monday to schedule the plumber for repair. He was immediately available and arrived by 9AM, issue resolved by 9:30AM.

At this point I've lost track of the number of repair requests that have been resolved with this level of service. As a tenant, I'm consistently impressed with 2B's responsiveness and the quality of their contractors. I've never had another property manager- on-site or off-site - show anywhere near the level of service that 2B living has provided.

KT D.

This is the best apartment maintenance I’ve ever had. It’s easy to put in a maintenance request through the app and our maintenance guy, Sergio, is fantastic. He responds to requests quickly and works with me to address needs around scheduling, great communication. I was impressed with how quickly he fixed my closet door, especially because he had to go out and get new hardware. Excellent customer service all around.

Scarlet

*Added 1/27/25 These people are so incompetent and unprofessional. Please look at the text message screenshot, this person deleted a message that read “not sure where the hostility is coming from…” but I guess realized how unprofessional it was. Why did they wait A WHOLE MONTH to reach out to me asking about keys when I had already asked someone about it and never heard back?😭😂
I went from living in a nice space at 696 Athol to a horrible nightmare at 2166 E 27th street in Oakland. You can immediately see the difference in care and building maintenance and upkeep between the two buildings. 696 Athol has condos that are of course very expensive and the facilities are well maintained. 2166 E 27th looks completely rundown, from the common areas to the apartments themselves. My apartment was given to me rundown, unsanitary, filled with holes in the walls, cockroaches, dirty, cabinets are old and falling apart with exposed nails and rusted hinges and screws. The property manager there is very unprofessional and selective on which questions he answers. I need to constantly email him to get anything resolved and he is emotionless and clearly doesn’t give a crap about the tenants. I wish I could go back in time and choose another unit in better conditions and better management.
I started moving in on Dec 4th 2024 and it is now Dec 16th 2024 and they have not taken care of the holes in the wall or the cockroaches that show up everywhere. I’m going to be forced to live in an uninhabitable apartment.
Najibullah is the property manager for these apartments and he’s the worst. All of them are really, I have to ask questions 4 times to get an answer and even then I get ignored. Can’t wait to get the hell out of here.
1/2/25 I’ve spoken with the residents and they assure me they have complained about the cockroach infestation and nothing has been done about it. However, management claims they were unaware of the situation. Clearly this property gets incredibly neglected. I’ve been given a few glue traps instead of an actual solution.
In addition to all of this, we have been without hot water since 12/27/24 and it is 1/2/25 today. They also turn off the water intermittently without letting us know.

AC

We are so grateful for our new property manager, Charlie Spence. He's incredibly responsive, proactive and takes pride in providing excellent service to the tenants. It's always easy for us to reach him if anything goes wrong, and he follows up with us to make sure our requests are addressed in a timely manner. It's been a night-and-day difference since Charlie joined 2B Living — and we can tell he truly cares about us and our experience.

A special shout out to our amazing leasing manager, Erin Swanson, as well. She made our entire touring, leasing, move-in, payment process seamless.

We highly recommend 2B Living, thanks to Charlie and Erin!

Sirtira B.

I’ve been living here on this property for a little over a year now. I really do appreciate the management team. Cassandra is great. She’s the best thing I think that ever happened to this place !! She listen she cares !
If you have an issue she’ll get it done as soon as she can keep giving you updates which I totally appreciate.. The maintenance team here is completely awesome. Haven’t had a problem with them. They take care of my request within two business days, which I totally appreciate.