Publix Super Market at Mulberry Grove Plaza Shopping Center - The Villages, Florida

Tom J.

Pathetic. I am a loyal customer to the Mulberry Grove Publix and typically love the service a friendliness of the staff. Todays visit was Pathetic. I went to the deli counter to order a sub sandwich. One person working the sandwich counter, an elderly women. I watched her make a sub for twenty minutes for the one customer in front of me. The pace was utterly ridiculous. She asked three times for other employees to help her and none even responded to her. None of which with with customers at the meat counter or the precooked foods counter. Finally another employee come over said hi to me and he needed to put gloves on to make my sub. Without exaggeration he took 9 minutes to out on the gloves, while the original women just started he second sub for the customer in front of me.

So 30 minutes to have a meatball sub made, only added cheese, onions and heated. Proceeded to self serve checkout where there was no one but an employee standing in this area. I proceeded to self scan my items, and had a cheese package that wouldn’t scan. The employee here was standing 3 feet from me and could see I was having trouble. This employee never offered assistance so I asked. She took the self serve hand scanner and got the item to scan and set it back down on the scanner. I said thank you, however she never even acknowledged my presence. Yes she did help, but never said a word or acknowledge me.

I typically always speak highly of this store and about the customer service in particular. I walked out disgusted with the staff.

I will be rethinking about returning to this location. I must say that the majority of my visits have always been met with awesome staff, so helpful and polite. Not today!

Tom J

Jesse C.

Second time in less than a week I have ordered an online sub. The first time I waited for 20 minutes after the pick up time and was just given my sub with no apologies or sorry for the wait. Today once again I arrive on time and no sub. After waiting 15 minutes I see a deli clerk and she says they are making bread. Fun fact: there was a sub that had a pick up time of 2:30. This was at 6. I’m sure the customer arrived at 2:30 and the sub wasn’t there and placed on rack after the pick up time.

Eric&Ashley R.

Don’t shop here unless you want to be treated like a 3rd class citizen if you can’t find a receipt. Maria was so rude, so disrespectful and needs a new job. She butt into a return she wasn’t originally apart of because $17 was a high price point that needed a receipt only to be returned. 0/0 recommended as it seems like everyone at the guest service counter is fearful of her and what she says goes. Refused to call a manager over refused to treat you like a human. Just disrespectful and disgusting and needs a new job outside of being a bully over $17 😂

QRF14

I've been to a lot of publixes and had a lot of great experiences, not this time. Workers kinda seemed like they could care less and more bothered than customers were there. They made a few smirky comments toward me & other customers. The one that was helping me said. "What are you waiting for?"
when I told them what I wanted, they said, "okay, and what else" it came all very condescending, it wasn't really appreciated.
I get it, service work can suck at times. Also, as someone who's worked for publix for years i completely understand how daunting this type of work could be, i just never expected to see that type of attitude being portrayed toward customers at a publix store.

Hazel K.

Love their BOGO’s as they are always a draw for me to the store. Seafood, deli, prepared and baked foods are always stocked with interesting and delicious items to try and try again. This store is always clean and bright and the staff is friendly. My go to place for something to eat!

wes B.

Pharmacy can't get perceptions filled on time ever. Called for refill 3 days early and still got it a day late. They care less if you need perceptions or not so good luck if you need your meds to sleep or not to get sick.

Kathleen S.

Bought lots of groceries! Love the Organics and clean meats! Wish there were more! Love the Bogosian for stocking the pantry!
Staff is friendly and helpful! Lucky to have this resource in the neighborhood!

Mike &. M.

At Publix right now.

Man comes running in reporting that a woman fell in the lot.

Assistant Manager RUNS out.

Within 15 seconds I hear ‘General Manager needed in the front IMMEDIATELY’

3 min later, we could hear the ambulance in its way.

As we left the person was still on the ground, with 2 managers and abt 5 fellow shoppers helping her.

THIS is how it’s supposed to work. Kudos to Publix at Mulberry. I will def leave y’all a 5 ⭐️ review on Google!