H-E-B - Austin, Texas

Abbey

This H-E-B is currently undergoing construction, which is making the store layout a bit confusing to navigate. I was able to find most of the items I needed, but I'm looking forward to seeing how they reorganize the store after construction is complete.

Sebastian C.

I did a curbside pick up and out of the 8 items I had they somehow forgot 2. I got the last timeslot for pickup since that's the only time I could get off to pick up my groceries so both customer service and curbside were closed, so I asked an employee for help and they called their manager. The employees were kind but the manager of the store was rude. He was very condescending and said that it was an inconvenience to him that I came in after hours and that I should've just come in the morning. But I explained that I came back as soon as I got home since I had only been able to get a curbside order for the last time slot and that I wouldn't have come back if everything was just in my order. I do not have the time to come back in the morning and it made me more uncomfortable to come back since he made it seem like my interaction with him threw his schedule off by several hours.

Nicholas A.

I had the pleasure of being helped at the pharmacy yesterday by an outstanding employee named Niki, and I just absolutely had to leave a review. It only did she provide excellent service, but she also handled an incredibly difficult and rude customer with such grace and professionalism that I was truly impressed. The customer was irate and making demands but Niki remained calm, courteous, and focused through the entire interaction. She didn’t let the negativity affect her and she still made sure that everyone in line, including myself, was taken care of quickly and efficiently. It’s rare to see such poise in the face of a challenging situation and I reaped want to commend her for handling it so well.

At one point, another employee Bella had to step in to assist and she was wonderful as well. Both Niki and Bella worked together seamlessly. Bella’s calm demeanor and willingness to help really made a difference in diffusing the tension. It’s rare to see such amazing customer service under pressure and these to women truly went above and beyond. I will continue to shop here thanks to both the dedication and professionalism shown by Niki and Bella. They are absolute gems!!

Lavanya S. B.

Using the H-E-B app is the easiest way to find the right aisle. Cheap and best

Elizabeth L.

H-E-B isn’t just about the store. Sure, they have good prices and selection, their store brand rivals (or surpasses) name brand stuff, and their staff is helpful, but it’s the fact that they do more for the community and outreach that make them the best. They step up and help out more than our actual government does. They care and show it with action and not just words. Thank you H-E-B for being the best of Texas.

M Z.

I had an incredibly frustrating experience with HEB’s customer service. A few weeks ago, I purchased a money order from the store but didn’t end up using it due to unforeseen circumstances. When I returned to request a refund, I waited for 10 minutes while the employees struggled with their system, only to be told they couldn’t process it. Instead of offering a proper solution, they became hostile and dismissed my concerns. They just gave me a phone number of customer service.

I then called customer service, who confirmed that the check was valid and that I should have no issue cashing it. So why were the employees unable—or unwilling—to assist me? Their lack of competence and professionalism is unacceptable.

If this issue isn’t resolved promptly, I will escalate it by reporting the transaction as fraudulent to my bank. I expect better from HEB, and I hope management takes action to ensure customers are treated with respect and efficiency in the future.

Corry M.

If this specific HEB fell into a sinkhole, we would be better off - and so would HEB’s reputation. And that’s before it was under construction. The pharmacy line is never less than 10 minutes, I see an enraged homeless person being escorted out at least weekly, the construction layout is idiotic and claustrophobic, basic product availability is an absolute crapshoot, and the parking lot is a nightmare. I’m sure the store will be amazing in 2026 or whenever, but these improvements are 10 years too late and won’t fix some of the fundamental problems facing this location.

No N.

Quite simply this is the best supermarket on the planet. I've been shopping here for 20 years, even when I lived in other parts of town. The meat and produce are always fresh. It's well organized. Parking is never a problem. You can get in and out so easily, whether you need just one or two things or a full load. The staff is super friendly, but not annoyingly so. They'll leave you alone, but if you have a question, they'll gladly help. They just have everything down to such a science at Hancock.