Twin Oaks Branch, Austin Public Library - Austin, Texas

Allan J.

This Austin Public Library branch is perfect for me.

The design/build of the overall environment, interiors and exteriors, is thoughtful, well executed, and well maintained. Facility was very clean inside and out.

Staff were exceptionally kind and knowledgeable, and very helpful.

Library resources were well organized, working, clean, and available.

Location makes this library easily accessible by walking, biking, driving, and public transportation. Plenty of parking.

Nearby are convenience stores, coffee shops, and places to shop and dine, making this library a perfect destination.

Site is ADA compliant.

Motasem K.

Very nice library.. relaxing atmosphere.. good people.

Judah R.

The staff here is just outstanding- always SO friendly and helpful. I wish there was better accessibility for library users without cars, but that's not the library's fault. CapMetro having service only a few times a day to this location is a bummer though.

LC

Nice library with an active story time community. Customer service needs improvement, but they have a lovely kids area.

Asked the librarians for help finding some children’s books, and they apparently believe that’s not part of their job description. Left the library with no books because they didn’t want to do a thorough search on the computers themselves, and I found zero age-appropriate books on the common subject matter when searching.

Chief 1.

They were an excellent staff as most of them are. I was surprised to see most of the kids begging their parents to stay. I guess I was on my best behavior, the staff let me have earbuds headphones. They have a piano 🎹 out front if anyone would like to play the boogie woogie .

Melissa N.

i love this neighborhood library. It’s quiet and never crowded; the perfect place to work or read. the staff is friendly and the services available such as printing and EV charging are much appreciated for the neighborhood. Plus, they have fun events like a boardgame day every fourth Saturday, Spanish practice conversion group Thurs evenings and Adult lego nights.

Sarah

AMAZING customer service! If I could give 10 stars I would.

I live in Denton and was calling this branch to see if they had private meeting rooms that I could reserve when I visit my sister in Austin, so that I can meet with my patients virtually and not have to cancel sessions.

I spoke with Anne, who answered the phone cheerful and excited. She immediately walked me through options at this branch and others in the city. She walked me through where to go online and how to reserve rooms.

She was patient, funny and has an infectious positive attitude. At the end of the call she confirmed I had all the information I needed.

Thank you, Anne!

Elizabeth S.

We highly recommend this library! Just the right size for us, in a well-designed building with helpful staff. It has an appealing children's section, with some toys as well as books, and often there are interesting activities to do. They have a wide range of programming for adults, too.