PACK & SEND Melbourne City - Flinders Street - Melbourne, Victoria

Param Singh

These guys are amazing! I needed a same-day delivery service, and while I was on their website exploring their products during my layover, I decided to give them a try. After returning to Australia, I went to their Flinders Street store at 8:45 am to drop off my documents. I went back to my hotel, and by 11 am, I received an email notifying me that my package had been delivered. The staff members were wonderful, extremely transparent, and helpful. I wholeheartedly recommend their services to everyone.

Stephen Cornes

I regularly use Pack and Send for a wide variety of fragile items sent overseas. Scott and Michelle are friendly, professional, extremely efficient and always go above and beyond to help. Would highly recommend to anyone looking for a hassle free service

Sifeng Wang

It’s closed on Saturday. Don’t waste your time coming here.

L Louise

I regularly have items sent through a terrible courier service that is, for real, worse than auspost. As a result, every time I have to pick up from their delivery hub which is this place. From the very first pickup the younger guy with tattoos gave friendly and fast service- to only a pick up or two later and I was arriving at 5:31 and he recognised me from a decent distance as he went to lock up and go home- instead unlocking and finding my parcel for me, even assisting further knowing the terrible shipping company once again hadn’t provided the security PIN to me as required and he knew exactly what to do. The terrible shipping company needs to pay this superstar a commission because without the supreme customer service skills on display, I would have Karen’d them out of their contract with my supplier.

Terrible shipping company/ courier: Team Global Express/ Shippit/ MyteamGE

Megan LA

You need to update your store hours - Google says you're open until 12pm on Saturdays but I'm here at 9:50am and you're closed.

Christine Drpich

My apologies for the delayed review - I shipped 9 heavy pieces MEL-SIN in May 2022. I really would like to thank Marc for all his help. He was lovely to deal with, and quoted me fairly and within my means, and those of his business.

I was really impressed with the pick up experience. Where I had other end-to-end removalists saying it would take more than 3 weeks to schedule a pick up (well after my intended departure), Marc was there for me on my schedule. He also spent time with me the next day in the shop to ensure my contents fit export requirements and all.

I was slow to track my contents on the website provided, but super surprised to see it all flew on the same day as me! I was also able to track on the DHL website, which had a bit more detail, but wasn’t truly clear either. Only small snag was that the air freight provider, DHL, required me to fill in a GST exemption form upon customs clearance in SIN which we weren’t aware of, so took two more days to receive my items, but it worked out perfectly anyways.

All up, it was ~10 days total shipping time door-to-door.

My items arrived absolutely filthy and bashed on the outside, but luckily everything was in perfect condition inside - not one crack or scratch on any glass or other items (even though it was obvious Singapore customs went through absolutely everything too).

There was completely nothing the team at Pack & Send could account for on that front, but I strongly recommend heavy duty and tight insulation for your items!

All up, I highly recommend working with Marc 🙂

Joe S.

I specifically asked for a sensitive freight of a server and received an inadequately packed and severely damaged $30,000 server. On their website, they say they provide sensitive freight services for servers, but I did not get that service at all and it cost us $30,000 in damaged equipment. They are also yet to offer any compensation.

Edit: After they made contact with me, we were fully covered for the damage.

WoW Talks

One of the worst shipping companies I've ever dealt with. I specifically informed the person that the Crate I was shipping was part of the shipment and that it is fragile and valuable. I was assured that the item will be safely packaged AND bubble-wrapped. When I received the item it was very badly damaged and when I called I was told that they couldn't wrap it because customs would open it. Keep in mind I wasn't told that, and they decided to ship the item anyway and take over 2,500 bucks.

I was also told that nothing can be done because I did not pay for insurance and I wasn't even told that this is an option I could go for. Extremely dodgy way of handling things and it shows they really don't care about the service so long as they get money in their pockets. Rest assured I will not be using this service again and I will spread the word of this poor service. What a shame.