Starbucks - Melbourne, Victoria

BEER Thida

The staff at this branch performed very poorly and seemed unaware of customer orders. Today, I went to order three cups of coffee. The staff who took my order didn’t seem welcoming or cheerful at all. They didn’t even ask for my name. After that, they prepared the orders and placed the cups on the counter one by one, calling out the names. I received two cups and waited for a while. In the meantime, several customers who arrived after me received their orders—about four or five people—while I was still standing there waiting. The staff didn’t ask me anything, just glanced at me. So, I told them I was still waiting for one more cup. The staff member just went back to work, and more customers received their orders. Eventually, I decided to ask where my order was. At first, I thought they were waiting on something, so I didn’t ask earlier. But in the end, I found out that my cup had been sitting inside on the counter from the beginning. It was a very disappointing experience at this branch. The staff didn’t communicate with each other or the customers, and there wasn’t even an apology or any words spoken at all.

Phoebe Dignum

Decent Starbucks, I’ve ordered a couple times from here normally is quite good however, I’m upset to find that you can’t order online or from Uber eats the pumpkin iced chai latte only the regular one, not even pumpkin cold foam, still ordered there iced chai & a delicious pumpkin spice donut that I definitely recommend, had to make my own pumpkin cream at home for it though, the iced chai wasn’t made as good this time, tasted watery since it took an hour to deliver while I had paid extra for it to come faster, not sure why it’s so expensive ordering though took 30 minutes for them to prepare just a drink & donut then extra time with delivery, still got it & enjoyed making a fall theme drink, just wish they add to the online menu pumpkin iced chai latte or pumpkin cold foam. ?☕️?

Siddhardha Bobba

It's a good place to have a cup of coffee as a morning drink combined with a breakfast deal. The Starbucks app has points. When you buy 9 drinks the 10 drinks are free. But, you need to register in the app and scan it every time. This helps the staff too. They call out your name easily as it's printed on their slips while taking your order. A quiet house full place. The tastes are good. And again it's up to one's sugar level tastes. They have a collection of coffee mugs and water bottles. Drinking water bottles are available here too. Try new range stuff and feedback is appreciated by the staff. Use cash during public holidays to avoid a surcharge with POS machines. Another suggestion is to use HSBC Everyday Global account card to claim 2% cash back when $2000 deposited in the bank account every month.

Jimmy H

It's a Starbucks - so it's a personal preference if you like their coffee / drinks , I like some of their drinks.

However staff need to work on cleaning the tables or having more bins so patrons can help throw their stuff out, I ended up using the bin behind the counter

Also have to do something about all the birds that come in too. I suppose that's why you don't have many bins around

Carolyn Hassarati

I was served this morning by a lovely young Lady who could put most other customer service representatives to shame.
She went out of her way to take the time to get my order perfect.
She explained how I should order my Chai in the future to get it as perfect as I did today.
Starbucks should be proud of her as a employee.

Gabriella Mainenti

I’m so annoying and specific with my drinks and this is 100% the best Starbucks drink I’ve had! The girl who made it did amazing ?

claudia rose

I never write reviews but the guy serving me was so rude that I just have to. I ordered a frap and specifically asked for no coffee (I say it every single time because I hate coffee). My friend even commented on the fact I got it without coffee. The drink came and it had coffee in it. I pointed this out and was met with such an attitude from the server and he spoke so rudely to me that myself and my friend were very taken aback. He denied that I said no coffee in a very rude and aggressive tone. However they did make the drink again without coffee and it ended up being very good so shout out to the woman actually making the drinks because it was delicious. But when the server gave me the drink he basically slammed it down and seemed very angry. I work in hospitality, I get that it’s frustrating sometimes but there is no need to be rude when someone politely points out that you made a mistake.

sasiwimon chupol

Short female employee Looks similar to an Asian Chinese person. She provides poor service and has an unhappy expression. When I paid within 1 minute late and had a rude tone. I eat at this branch often and always get good service from other employees. Please train her to be more polite to customers.