BJ's Wholesale Club - East Syracuse, New York

Karl K.

Online order was "lost" somehow. Angel was telling me they were looking at the issue and trying to figure it out. While he was talking to me, he put a case of water in my cart. Said it was for the inconvenience. They had to go and get my order. Always happy with BJ's.

Win T.

I want to thank the 2 gas station attendants on duty last night - 2/24/2025 & this morning - 2/25/2025. Also the night manager Noah.
They were very patient while I struggled to get a tow.
Thank you! I truly appreciate! ⭐️⭐️⭐️⭐️⭐️

Julio P.

Easy to find what I needed. Good price and comfortable. The store is very navegable and I am so grateful we went. This BJs is a good place for members. You do need a car though as it is not near public transport.

Jeff

Bought two TV's on their app and received my order confirmation. Went in the next morning around 10ish which is the time I selected on the app. I met with the manager Jackie who seemed to have no clue what was going on. She had told me the tv's were sold out which she was being very dishonest seeing the two TV's were on a cart in the corner waiting for me. Jackie took the packing slip from the in store pickup employee, walked back to the customer service desk computer and cancelled my order. Not only did she lie about the inventory to my face, it's been 5 days now and the charge is still on credit card. This entire situation was unbelievable! I've had a membership for a couple few years and to be told I couldn't have two items I paid for was baffling to me. People are so power hungry today and it's very frustrating as I fulfilled my end of the bargain but did not receive the items I paid for. The original purchase date was from the 23rd and as you can see from the picture blow as of today the 28th the pending charge is still there. Bj's basically said direct to my face, "we don't want your business". Terrible customer experience all the way around! 0 stars if I could!!

Also, their line for gas is the worst I've ever seen as it causes major congestion to Bridge street just so people can save a dollar. This is a poorly managed retail location!

Carmen F.

Went to Bjs tonight for the first time. I just got my membership and decided to get some stuff. Never been to BJs before. I don’t have a BJs card just have the app where I purchased my membership and I asked if I could get a card. I was told that they are not doing cards tonight. I also needed help figuring out how to clip coupons and the guy that was helping me seemed annoyed. I figured maybe the night shift just didn’t want to do it, . no big deal I’ll have to stop back another time to get a card and I’ll figure out the coupons. I stopped next door to get gas after shopping and my membership won’t scan from the app at the pump. I talk to the guy servicing the pumps and he’s telling me to use my card. I replied I didn’t have a card and he then tells me “my app will scan” through a window where I could hardly hear him. and I’m telling him it’s not working.. he comes out of the little office annoyed and says “yea it will work, do it again” and goes back inside. Any normal human would have just showed me a better way to do it or something but no. No wonder why robots are gonna take over the world because that was the worst customer service I have ever had at any store. I feel bad for older people who don’t know how to even use apps and such cuz they are screwed there.

Jazzy B.

Great gas prices, there is usually a 10to 25 min wait at pump, good store inventory, pump turn off at 9pm sharp it doesn’t matter if your in the middle of pumping lol

jeffrey B.

Purchased an item on the company website. Order was Cancelled in store upon pickup, charge took 4 days to fall off. Charge has now reappeared 2 days later as a pending charge on my credit card. So unprofessional!

Kat D.

Chuck at the gas station and Jacob at the bakery were extremely helpful and answered all of my dad's questions.