Boba Guys - San Carlos, California

Address: 872 Laurel St, San Carlos, CA 94070, United States.

Website: bobaguys.com
Specialties: Cafe.
Other points of interest: Outdoor seating, Delivery, On-site services, Takeaway, Dine-in, Great tea selection, Solo dining, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible seating, Coffee, Organic dishes, Dessert, Seating, Casual, Cosy, Trendy, Tourists, University students, Usually a wait, Accepts reservations, Credit cards, Debit cards, NFC mobile payments, Credit cards, Good for kids, Free of charge street parking, Free parking lot.
Opinions: This company has 784 reviews on Google My Business.
Average opinion: 4.5/5.

📌 Location of Boba Guys

Boba Guys 872 Laurel St, San Carlos, CA 94070, United States

⏰ Open Hours of Boba Guys

  • Monday: 11 AM–7 PM
  • Tuesday: 11 AM–7 PM
  • Wednesday: 11 AM–7 PM
  • Thursday: 11 AM–7 PM
  • Friday: 11 AM–8 PM
  • Saturday: 11 AM–8 PM
  • Sunday: 11 AM–7 PM

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Introduction to Boba Guys

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Boba Guys is a highly regarded establishment specializing in cafe and, more specifically, innovative boba tea. Located at 872 Laurel St, San Carlos, CA 94070, United States, this popular spot has garnered a significant following due to its commitment to quality ingredients, unique flavor combinations, and a consistently positive customer experience. The company’s success is reflected in its robust online presence and a substantial number of positive reviews, averaging a 4.5/5 on Google My Business.

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Location and Accessibility

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The physical location at 872 Laurel St in San Carlos provides a convenient and accessible environment for patrons. The store is situated in a vibrant area, appealing to a diverse clientele. Wheelchair-accessible car park and wheelchair-accessible entrance are available, ensuring inclusivity for all visitors. Furthermore, wheelchair-accessible seating is provided throughout the premises, demonstrating a commitment to accommodating individuals with mobility needs. Free parking lot is also available nearby, further enhancing convenience.

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Specialties and Menu Offerings

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Boba Guys’ core offering revolves around expertly crafted boba tea. They are known for their great tea selection, boasting a diverse range of black, green, oolong, and herbal teas. The menu extends beyond traditional boba tea, featuring a selection of organic dishes, decadent desserts, and classic coffee beverages. Patrons can customize their drinks with a wide array of toppings, milk alternatives, and flavorings. The emphasis on fresh ingredients and meticulous preparation contributes to the overall quality and taste profile of their offerings.

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Customer Experience and Services

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Customer service at Boba Guys consistently receives high praise, as evidenced by numerous online reviews. Staff members are frequently described as friendly, helpful, and knowledgeable about the menu. Specifically, instances of exceptional service, like the detailed assistance offered by Jae, highlight the dedication to creating a memorable experience. The establishment provides multiple avenues for ordering and enjoying their products, including dine-in, takeaway, and delivery services. On-site services are also available, adding to the convenience for customers. Reservations are accepted, allowing patrons to plan their visits in advance, particularly during peak hours when usually a wait can be expected.

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Payment Options and Amenities

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Boba Guys embraces modern payment technologies, accepting a wide range of options including credit cards, debit cards, and NFC mobile payments. This flexibility ensures that customers can choose the most convenient method for their purchase. The establishment also caters to families, offering a good for kids environment, and welcomes solo diners. A cosy and trendy atmosphere provides a comfortable setting for individuals and groups alike. Seating is abundant, accommodating various group sizes.

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Online Presence and Reviews

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The company maintains an active online presence through its website, bobaguys.com, which provides detailed information about the menu, location, and hours of operation. Furthermore, Boba Guys has amassed a substantial number of reviews on Google My Business, with a total of 784 reviews. This demonstrates the popularity and positive reputation of the establishment within the local community. The average opinion is a remarkable 4.5/5, reflecting customer satisfaction with the quality of products and service.

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Target Audience

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Boba Guys appeals to a broad demographic, including tourists, university students, and casual visitors. Its welcoming atmosphere and diverse menu options make it a popular destination for both individuals and groups. The establishment's commitment to quality and customer satisfaction ensures a consistently positive experience for all patrons. The combination of casual and trendy decor contributes to its broad appeal.

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Summary

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Boba Guys is a thriving cafe specializing in innovative boba tea, offering a high-quality experience with excellent customer service and numerous amenities. Located in San Carlos, California, it’s a popular destination for a diverse clientele, consistently earning high praise and boasting an impressive 4.5/5 average rating.

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Keywords

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  • Boba Tea
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  • Cafe
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  • Tea
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  • Dessert
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  • San Carlos
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Quality Score: 8

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Language Used: English

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👍 Reviews of Boba Guys

Boba Guys - San Carlos, California
Britni M.
5/5

I’m really surprised by some of the reviews! I’ve been coming to this location for years, and I’ve only ever had very kind customer service! I also order online a lot for pick up, and it’s always ready. Today, especially, I felt called to write a formal review because Jae was exceptional. I was trying to decide how to strategically use my reward, and he gave me advice, offered to let me try the Apple Fresca, and separated my boba from my drink so I could save it for later. It’s experiences like this that will forever make me a Boba Guys fan!

Boba Guys - San Carlos, California
Nuria N.
1/5

Ordered the Horchata bobba..terrible. I'd love to know whats he benefit to tip before hand when in the end your drink sucks. Worst Horchata boba I've ever had. Zero customer service. Ordered through a tablet and very limited options.

Boba Guys - San Carlos, California
Wyatt S.
1/5

This is the third and last time ive been to a Boba Guys. This San Carlos location once, other was in Los Gatos IIRC twice. I went in with the intention to give BG one last shot as I had poor experiences at the other location as well.

I ordered their seasonal caramel milk tea. I received it with ONLY milk, caramel sauce, and boba. Left, took a drink after i got in my car, immediately went back in as my server forgot the TEA. The girl was very apologetic, especially since she was the one who recomended the drink. I can understand mistakes happen. She told me there is no tea in that drink. To which her coworker said "oh my gosh so sorry let me remake that ill upgrade you to a large". Clearly the girl was confused. Anyways, I got my drink, got outside, and realized NOW THE CARAMEL WAS MISSING! At least it had the tea in it this time, but no caramel. I decided to give up on Boba Guys at this point.

Not to be hyler critical, but with SO many similar businesses and competition, you really have to go above and beyond, drinks be perfect, service be excellent, otherwise like me, I will continue to go elsewhere where I know the drinks and service will be consistent.

Boba Guys - San Carlos, California
Mina N.
1/5

I’ve been coming here since they first opened and the wait time was over an hour because they were the only boba place in town. I have recently decided to never come back because of the abysmal service. First of all, my mom and I ordered two strawberry matcha lattes. I attached a picture below of what they looked like as they were handed to us. Keep in mind, these weren’t matcha lattes. These were supposed to be their popular strawberry matcha lattes, and yet there was no strawberry purée and hardly any matcha. The pictures are deceiving and the drink is greener than it is in real life. We essentially paid almost $17 for two cups of slightly sour milk. It was so disappointing and disgusting. We didn’t say anything because we didn’t want to make a scene, and we thought it would be better to vote with our wallets and never return. Additionally, the service was terrible. When this place first opened, even as the lines threatened to wrap around the block, all the employees were on top of their game and were doing their best. They would sometimes literally run around the kitchen trying their best to keep up with the orders. Now, they literally just stand around in the back and talk while the tickets are untouched. Our barista had his friend come around the back and was just talking to her, hugging her, and laughing with her with no regards to the 10 people waiting for their drinks that hadn’t been started yet. When they finally started making the drinks, they would look at the tickets, wander around in a daze, or space out. It was absolutely terrible and never in my life have I been so upset at service workers. Look, I understand that you can’t just shut your mouth and never have fun during work. I myself am a working student. I like having fun at work with friends, but I also understand that it’s work. There are paying customers that are depending on me, and when it’s time to get the job done all the fun can wait. Management has seriously fallen off and I cannot in good conscious recommend anyone coming here. The poor customer service has been an issue for over a year now, but I was able to overlook it because the drinks were still good. Now, the drinks are equally as bad. It’s not worth it coming here. Don’t waste your time and money.

Boba Guys - San Carlos, California
Julie T.
5/5

I got an absolutely delicious lavender decaf black tea with oatmilk and no boba. My friend got a sweeter pink drink that was also really good. I feel like anything you get at this store will be pretty good. And the interior decor is great as well.

Boba Guys - San Carlos, California
Leela S.
5/5

I love the boba drink so much that I keep visiting them very often. The staff is friendly too. My favourite being Korean banana Milk with bobas. They maintain 6ft distance and can order online too.

Boba Guys - San Carlos, California
Miss M.
5/5

chanced upon this place & decided to give it a try. absolutely loved the strawberry rice milk! so yummy without being overly sweet.. the hojicha latte was not bad too with an earthy roasted taste. bro who had the strawberry matcha latte gulped it down in like, 5 mins 😅 added bobas to all our drinks too, chewy without being rubbery. thumbs up! ♡

Boba Guys - San Carlos, California
Annie
5/5

Boba tea at the next level! From standard selective teas to more adventure specialty drinks like matcha and strawberries puree or dirty horchata (horchata +shots of espresso). Be prepared to wait 30 - 45 minutes as they take time to craft the drinks.

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