Discount Signs & Neon - San Mateo, California

James C. H.

Back in November 2023 (When I opened my business), I hired Issac to do my main sign and my window stick lamination.

The entire process to get things done was an absolute nightmare. In a nutshell, I hired Issac on Nov 2023 and he final got things done a week before 2024 Memorial Day weekend. 6 months to do 2 things is unacceptable. He hurt my business for these 6 months as my business was not being noticed. The reason is once he installed my main sign, I started to get appointments and walkins for my business (Kumon Center). My business truly suffered thanks to his delay.

During these 6 months, I noticed a few things:
- Unresponsive/Lack of response. Takes sometimes over a week to respond to emails regarding my orders, installation, etc...

- Inconsistent invoices. He provides me a final "Agreed" invoice. After I pay him, he claims I paid him short and demanding me to pay some other price (higher price of course). I had to email him to show him what he quoted (and what we agreed). Took a while for him to digest this, but never really heard back. Plus, never apologized or sincere about his mistakes. I can understand you make mistakes (and people do), but when you do, “Apologize” or be sincere you were wrong. Issac has a lack of EMPATHY.

- Broken Promises - After the amount of business I have given him, he promised me to give me a 5 - 10% discount if I do more business with him. This never happened (when I was prepared to purchase more signs from him) and instead, gives me the excuse "Oh you should have done this all at once (first order/installation), but now I need to make another trip to install more signs”. (This trip is only 30 miles away!) This 2nd order is just a few small signs, but the price was a few thousands.. Does not require any bucket trucks or heavy equipment., meaning you can drive an economy car for this. Just need the signs and glue. But instead, he wants to be cheap for a 30 mile drive while he makes thousands. If he made the signs for me, I would have installed it myself if he felt the trip WAS TOO EXPENSIVE for him to take.

- Materials I PURCHASED for my signs, he ALMOST refused to return it to me. I had to fight back to get MY PURCHASED MATERIAL (only claiming its proprietary which has NOTHING to do with it). This was materials I PAID out of my pocket. He is trying to nickel and dime his customers.

- The quality of the job is not great. It’s okay, but I am starting to see peels from my window lamination. (See photos)

In a nutshell:
- Very Unorganized
- Forgetfulness of what was promised (ex: price agreed)
- Delay of getting the job done (6 months for getting 1 sign and 4 window laminations. I have asked other customers who have the same business as mine it only took them 2 months max).
- Lack of quality and professionalism
- Horrible Customer Service. (When you make mistakes, (and we are humans and we do and its fine), BUT be empathetic. I AM THE CUSTOMER!)

I also visited his place and I do see he is a bit busy, but this does not give ANY EXCUSE to have this kind of experience! I much rather him to tell me something like “I am too busy and I won’t be able to get this done in “X” months”. If he told me this, that is fine. But instead, a HORRIBLE experience. I would have been happy to find someone else and give him good review. But here we are now.

He seriously hurt my business due to his delay in getting my project done.

Thank you Issac!!!

I do not recommend doing business with this guy, unless you do not mind waiting 6+ months to get a project that should have taken less than 2 months. (I have spoken to other similar business owners who got a similar project done within 2 months). In addition, you cannot guarantee the quality.

Finally, (as I always say), see his reviews on Yelp and Google. You can see a trend of his reviews. ( Yelp - Out of eight reviews, three are 1 star, one is 3 star. Google - two 1 star , 2 - three star.) Take a look yourself before you decide.

BUT MY RECOMMENDATION, FIND ANOTHER VENDOR!

Michael V.

Discount level wrapping skills, not discount pricing and absolutely horrible customer service! The owner, Issac, agreed to install two vinyl wraps we printed (3M high quality). His team was to arrive Monday morning. Installed they showed up 20 minutes before the location closed. Owner blamed it on everything always going wrong when he's out of town (Vegas).
Then he tries increasing the price by 50% for solely labor because it is taking his two guys twice as long as I've had one person do it. We were in a tight schedule so I didnt have much of an option but to work out even high pricing than I've ever paid before in SF area. He also was threatening to rip out very expensive control boards and computers because he wanted more money!
Then he refused to ever send me picture...these pictures show why. Simple relief cuts, proper tools (squeegee, torch, etc.) and actual half talented labor would have allowed for a simple installation. Not to mention I provided diagrams and they left the drop box doors unwrapped! Now I have to pay someone to fix their horrible work. How the owner acts says it all. Find someone else. If you're in a time crunch...miss your deadlines instead of using this place!

C B.

If it is not a 20k+ project, they don't want your business. We had simple needs for store front road signage. They said "we are going to pass on this project"; in a relatively rude email. We weren't worth their time. If you are a small business owner, don't waste your time. They don't care about you.
I am not a competitor, just a small business owner that need your services. A far as email proof, check Jarod's email outbox.

Miguel A.

Good sign making and installation company in Burlingame.

Michael I.

A business without a sign, is a sign of no business.

George V.