Highland Community Management - Lakeland, Florida

Introduction to Highland Community Management

For individuals and organizations seeking reliable and professional property management services, Highland Community Management stands as a dedicated resource. Established to serve a diverse range of community needs, this company operates from its headquarters located at 4110 Florida Ave S Suite 200, Lakeland, FL 33813. Reaching them is simple through their phone number: 39402863, or by visiting their website at hcmanagement.org. Highland Community Management prides itself on its commitment to fostering thriving and well-maintained communities, offering a comprehensive suite of services designed to streamline operations and enhance resident satisfaction.

Company Specialties and Services

Highland Community Management specializes in providing a wide array of property management solutions tailored to the specific needs of its clients. Their core services encompass:

• Financial Management: Detailed budgeting, rent collection, expense tracking, and financial reporting.
• Maintenance and Repairs: Prompt and efficient handling of all maintenance requests, ensuring properties are well-kept and compliant with safety regulations.
• Resident Relations: Effective communication and conflict resolution, fostering a positive and harmonious community environment.
• Marketing and Leasing: Strategic marketing campaigns to attract high-quality tenants, and efficient leasing processes.
• Community Governance: Support for HOA boards and community associations, assisting with organizational tasks and decision-making.

Location and Accessibility

The company’s strategic location at 4110 Florida Ave S Suite 200, Lakeland, FL 33813, allows them to effectively serve clients within the Lakeland area and potentially beyond. Highland Community Management is committed to ensuring accessibility for all visitors and residents. The facility features a wheelchair accessible entrance, guaranteeing ease of access for individuals with mobility challenges. Furthermore, a dedicated wheelchair accessible parking lot is available, promoting inclusivity and convenience. This attention to detail reflects the company’s dedication to creating welcoming and accommodating environments.

Customer Opinions and Ratings

Highland Community Management currently holds 61 reviews on Google My Business, providing valuable insights into the experiences of its clients. The average opinion received is 2.9 out of 5 stars. While the average score indicates room for improvement, the sheer number of reviews suggests a substantial client base and ongoing engagement. It’s recommended that potential clients carefully review these reviews to gain a balanced perspective on the company’s strengths and areas where they can focus on enhancement. Further investigation into individual reviews can reveal specific feedback regarding service quality, responsiveness, and overall satisfaction.

Key Features and Benefits

Several key features distinguish Highland Community Management from its competitors. Their experienced and dedicated team possesses a deep understanding of community management best practices. They prioritize transparency, open communication, and proactive problem-solving. The company’s commitment to utilizing modern technology streamlines operations and enhances efficiency. Specifically, they employ robust software solutions for rent collection, maintenance tracking, and resident communication. This technological integration not only improves operational effectiveness but also provides clients with real-time access to critical data. Moreover, Highland Community Management places a strong emphasis on building lasting relationships with its clients, viewing them as partners in achieving community success. They offer personalized service and tailor their strategies to meet the unique requirements of each community.

Recommended Information for Prospective Clients

Individuals or organizations considering Highland Community Management should take the following into consideration:

• Contact Information: Phone: 39402863, Website: hcmanagement.org
• Address: 4110 Florida Ave S Suite 200, Lakeland, FL 33813
• Services Offered: Comprehensive property management solutions, as detailed above.
• Accessibility: Wheelchair accessible entrance and parking lot.
• Customer Reviews: Review 61 Google My Business reviews for detailed client feedback.

In conclusion, Highland Community Management demonstrates a solid foundation in providing community management services. While the current average rating warrants further exploration through individual reviews, their commitment to accessibility, technological integration, and client relationships positions them as a viable option for those seeking professional property management support. Further research and direct communication are encouraged to determine if Highland Community Management aligns with specific community needs and goals. The company’s dedication to providing a positive and well-maintained environment represents a valuable asset to the Lakeland community.

👍 Reviews of Highland Community Management

bruce J.

1/5

These people prey on the weak and vulnerable. Why is it that certain residents have complete disregard for the rule? It clearly states that trash can must not be visible from the view of the street, and here we have one resident who leaves his out with garbage hanging out the rubbish can and on the ground around it. It's been this way for quite some time now, 2+ years, to be exact. Here is a photo from Google Maps from last year to show that nothing has changed. It looks terrible, especially when it's filled and overflowing. You may not have been aware ( I don't see how) but now that it's been brought to your attention I need something to be done about this. THIS IS IN THE LAURELWOOD LANE Subdivision. Micheal Swords refusing to do his job after I submitted a valid violation he is more interested in who I am and where I live I told him out of fear of retaliation I prefer to remain anonymous he still refused to substantiate the claims or investigate unless I give my name and address which I refused to they have a history of sharing sensitive information regarding residents in order to cause turmoil and friction amongst neighbors. Since one person can do it and get away with for years why shouldn't the rest of us?... SELECTIVE ENFORCEMENT is their motto.

Pedro F. B. C.

1/5

Don’t buy a home with this kind of HOA. They will send you extra bill separated than the regular payment that goes in your ESCROW. You will pay a lot of money with not reason or stupid reasons.

Denise V.

5/5

Highland Community Management is a great company. I am a board president and have been working with them for several years. They have gone above and beyond with all issues we have had in our community.

Y L.

1/5

The worst company I have ever had to deal with. They are super fast when it comes to collecting payments, but when it comes to helping residents, they are ghosts. You can call every hour and they only answer on a recording, you can leave a message or send messages by email, and they never respond. Now, they charge you $25 for each request for alterations that you send them, but they never send the response of approval or denial.

En respuesta a su contestacion, exactamente lo que me indica de enviar un correo, fue lo que hice. De hecho, envié 3 correos electrónicos y todavía hoy, 1 semana después, estoy esperando respuesta.

Lara G.

1/5

The community manager in my neighborhood is extremely unprofessional and rude. She is condescending and has an excuse for everything not being done.

Candy S.

1/5

They have the absolute worst customer service towards homeowners that I have ever seen. Extremely unprofessional. Barbara is the worst. We paid our hoa dues late because I ran out of checks and I couldn't find how to get an online account with the hoa company. We received a notice in the mail, complete with a red "PAST DUE" stamp almost coveting my name with the sole purpose of trying to embarrass us. We paid the late fee and told them that was very tacky and unprofessional to send something like that. They received our check and posted it with the wrong amount to our account. The bank didn't catch the mistake so the bank paid the check as it was deposited. We received another nasty "PAST DUE" notice today. When I contacted the hoa company, Barbara not only refused to take any responsibility for their mistake but refused to apologize for it or for sending the tacky late letter again! It was entirely their fault! I would never treat customers with such an unprofessional, tacky business manner. I told her I hope she has the day she deserves.

KAMALI C.

1/5

These are some of the most disgusting people I have ever dealt with. They take zero accountability for their actions. Selective enforcement is embedded within this company. Why would you guys send a violation letter when im in the yard doing work moving stuff around and you looked right at me when you drove by not to mention they way they crop the pic to cover up the fact i was outside at the time. Sharon harding sole purpose is to violate home owners her words not mine when you call they don't answer. I get violation letters for the simplest of things meanwhile other homeowners are free to do what ever they want without consequences or repercussions. You guys are the absolute worst.

Patti J.

5/5

Highland Community Management is an excellent choice for HOA management! It is a full-service agency, not an ala carte like some out there. Everyone on the team is friendly and professional. They are extremely knowledgeable regarding Florida HOA Law and very well versed in knowing the HOA Documents of our Association. Jennifer and Denise are always quick to respond to homeowner or Board issues with courtesy and professionalism. They offer exceptional service which is why our HOA continues to contract with Highland and will into the foreseeable future.