Hug Construction - Spokane Valley, Washington

Brandon H.

It's tough to pick a rating for Hug. On one hand, it was definitely not the experience we wanted for our remodel, but on the other, compared to what I have heard from other people with other contractor experiences, it really was better than average.

First, the good:
-They were always courteous and generally responsive to our requests and inquiries
-The project was completed nearly on time and close to the original estimate, which from what I understand of construction is a rarity
-Other than a few glaring issues, the quality really is quite good, and we are happy with the final product

So why only two stars?
-Painting quality: our single biggest issue. During the process of talking to various team members, we were told that the painting had been done by an apprentice and that they failed to have it reviewed by a more senior painter in time to do anything. The house is filled with spots where paint bled through the tape onto surfaces where it wasn't supposed to be, and while they tried to clean it up after the fact, there was ultimately no way to fix it. Beyond that, there is paint splatter everywhere, including all over our wooden fireplace mantel (they came back and cleaned it off, but in the process they also stripped all of the aged varnish that was on it), at least one window and the newly installed hardware in the bathroom. The longer we're here, the more we find issues with the paint. They did ultimately give us a small refund for the paint quality, which we appreciated, but what we wanted was a good job, not a cheap one.
-Internal communication: there were three main Hug employees that we worked with, plus the electrician who was a subcontractor. Frequently one party would tell us we could do something only for that to either not make it into the plan or for another member to tell us it would be impossible.
-Electrical plan: this could be included under communication, but I think it deserves its own bullet. At no point during the project was there any sort of review or signoff on what the electricians would do. No maps of lights or switches, no selection of fixtures, etc. The only planning we did was with a representative from the subcontractor, who walked through with us discussing what we wanted and taking minimal notes. This led to multiple rounds of revisions, including change orders for several thousand dollars. There was a stark contrast between the level of planning that went into the electrical work and the rest of the project, like cabinets and countertops.

There were other minor annoyances, like the quality of cleanup and the disregard for our property that was left in the house in areas not specifically being worked on, but none of that really compares with our dissatisfaction on the above items. We chose Hug, despite them being more expensive than competitors, because we assumed that the higher price tag would mean a clean, professional final product. Ultimately, we don't feel like that's what we got.

(Last two photos are before the remodel. The rest are of the final product)

Debbie M.

Hug was willing to work with me within my budget to make my project happen. Everyone I worked with from Hug was responsive and understanding to our needs. We ultimately finished the project ourselves (painting, trim, etc) to stay within our budget. But none of it could have happened without Hug doing the major build. We are totally enjoying our expanded Bedroom, kitchen, master bath and reworked stairs to the basement.

Bruce G.

Top notch. Project manager Eric was on top of the progress and the budget.

Pat H.

HUG did a fantastic job on our upstairs remodeling project, which included our kitchen / dining / living / laundry rooms, entry and hallway, and master bath. Custom fireplace build, custom shower and a one-of-a-kind custom stairwell railing are just part of the project that they undertook for us. Josh and his team kept everyone on track, on time and on budget. We used HUG previously to do a complete remodel of our basement, and didn't hesitate to reach out to them again for this project. We absolutely love our "new" home and would highly recommend HUG Construction to anyone looking for remodel or custom build work!

Caroline D.

I attended an event showcasing one of HUG Construction’s new builds and it was stunning! So many unique and thoughtful details added to make the home just right for their clients! Everyone was so great to meet and a lot fun! I look forward to seeing their future projects come to life!

Donald N.

Love the downstairs layout very much. The kitchen with a great storage/seating island and walk-in pantry is very well designed and compliments the open concepts that are so popular these days. The attention to details paid to finishes shows to be very well done. I like the upstairs bedroom layouts too. The fan lights in the bedrooms are modern and nice. All in all, this home is very well designed and well built. It’s earned my 5 star rating.

Sierra G.

I attended an event at one of the homes built and designed by HUG Construction. The home is gorgeous. There are so many custom aspects of this home that were very impressive. The staff was also wonderful and gave us a tour.

Rob A. Y. C.

We have been EXTREMELY happy with HUG! We got a later start than others after the fire, but now, in talking to other neighbors, we are ahead of most of them. It's looking like our house will be finished the end of August! Nathan was wonderful in dealing with our insurance adjuster, and Robbie, our project manager, has been fantastic to work with. He keeps us updated daily, and has been so helpful in helping us make decisions on things and stay in budget, which made this rebuilding process less stressful, as we have never done this before. We are so glad we chose HUG! Thank you!