ImportGenius - Scottsdale, Arizona

L. K.

My experience with ImportGenius has been a frustrating exercise in patience. I followed their procedures, emailing the address listed in their privacy policy to request removal of my personally identifiable information. That was 60 days ago. Not only did they fail to honor my request, but they didn’t bother to acknowledge it.

ImportGenius clearly does not honor its own policies, nor does it seem interested in basic accountability. I gave them ample time to do the right thing. Instead, I got silence.

Don't like these reviews (as evidenced by your repeatedly unprofessional replies)? Do better. Running from accountability isn't a good look.

sarah E.

The experience we had with import genius wouldn't have been as pleasure able as it was, had we not had Casey on call! He was on call 24/7 and was so helpful! We asked the stupidest questions but he validated and walked us through EVERYTHING step by step!! And the best part about it was that when we wanted to spend more money on the software, he told us the honest truth and gave us such valid information which helped us so much
5 stars to Casey! Thank you management for hiring someone like him!

Tony D. V.

Our firm has been using Import Genius for a few years now and couldn't be more happy with the product and service. As with any product, there are questions to be answered and issues to deal with and they have been extremely professional, responsive and helpful when working with us.

Ed M.

Casey Estepp provided me with an excellent training session and advised me on subscription products suited best for my needs. In a world where customer service is almost gone, Casey reminded me that there are good companies out there that are sincerely focused on customer satisfaction. I can't wait to resume my searches using my new skills, thanks to Casey. He is great !

David P.

I was with this service for a few years. They wait until you are about to expire and they use "we are gonna cancel" tactics instead of answering questions and providing service. The leader of their sales force, Michael is snippy and seems like he does not care that much. Next company......will do better. You should expect the same if you decide to pay Import Genius a nickel.

Jeff W.

Very ethical business. Fast responses and actions. Very good data and very efficient user interface.

Promex T.

We have ownsome experience with import genius to have access
millions of shipment database at very low cost. thanks IG

Ricardo A.

Software not working properly

Since day 1 I have been complaining that the program is not working and they have not given me a solution, 8 days have passed, they only tell me that they will cancel my subscription, Casey Estepp has no ethics with clients