On-Hold Concepts, Inc. - Lakewood, Washington

On-Hold Concepts, Inc.

Located at 5521 100th St SW, Lakewood, WA 98499, On-Hold Concepts, Inc., also known as Woodstock Media Group, is a highly regarded advertising agency with a strong focus on creating impactful on-hold marketing messaging. Their specialties include crafting engaging audio content for businesses to play while their customers are on hold, enhancing the overall customer experience.

With a phone number of 800-864-6828, customers can easily reach out to their dedicated team for inquiries or to discuss their on-hold marketing needs. Their website, woodstockmediagroup.com, provides valuable insights into their services and portfolio.

Key Features and Services

• Professional and efficient service
• Responsive and customer-centric team
• Customized on-hold marketing messaging
• Wheelchair accessible entrance and parking lot

Customer Reviews and Testimonials

Woodstock Media Group has received an impressive average rating of 4.9 out of 5 stars based on 53 reviews on Google My Business. Many clients have praised the agency for its professionalism, efficiency, and dedication to customer satisfaction. One long-time customer shared their experience, stating, 'Their team is always responsive and genuinely interested in ensuring our satisfaction. Our on-hold marketing messaging feels like you're listening to a next door neighbor rave about the bank' This sentiment is echoed by many other satisfied customers.

Conclusion

In conclusion, On-Hold Concepts, Inc., or Woodstock Media Group, is a top-notch advertising agency specializing in creating engaging and effective on-hold marketing messages. With a strong focus on customer satisfaction and a team of dedicated professionals, they have earned a stellar reputation in the industry. For businesses seeking to enhance their customer experience through innovative on-hold messaging, Woodstock Media Group is definitely worth considering.

👍 Reviews of On-Hold Concepts, Inc.

Tiffany G.

5/5

We've been long-time customers of Woodstock Media Group. Their team is professional and efficient. They get it right the first time, every time! They are responsive and genuinely interested in ensuring our satisfaction. Our on-hold marketing messaging feels like you're listening to a next door neighbor rave about the bank!

Carrie S.

5/5

We've been using On Hold Concepts for our on hold music and messaging at 15th Street Automotive and could not be happier. They are professional, creative, and could not be easier to work with. They took the time to understand our brand & crafted custom messaging that reflects our personality as a local owned auto repair shop.

Amanda F.

5/5

I manage the business office at a local Senior Living Facility. We have a lot of phone traffic from current customers, their family members, outside medical providers, and people wanting to see if we have any open rooms. On-Hold Concepts has gone above and beyond with their IT help and customer service. I have had truly friendly interactions with our reps Crystal and Jan. Jan was very patient as I was tasked with finding our equipment and updating our messages and she made me feel very comfortable and like my time was important to her. I can't recommend them enough! They make you not want to hang up!

Steven D.

5/5

Woodstock Media group has been creating recordings for us for years and they are amazing. We always get a quick response and quality recordings and follow ups after the fact to make sure everything is the way we wanted it to be. I highly recommend them for any services they provide.

Delray H.

5/5

Delray Hyundai, Genesis and Ford have been working with Sarah and the team for the last few years. We have nothing but positive things to say. Sarah reminds us each quarter it is time to change our on-hold greetings, by sending us out "Spec" scripts to review and edit. Once approved, everything is recorded quickly, ready for us to upload!! Sarah is the best!!

Hayley J.

5/5

Both Jan and John were great in assisting us with our "on-hold issues". Flexible with timing, very patient and kind. Thank you to the entire team at On-Hold Concepts!

Suzanne B.

5/5

Wonderful customer service. We recently purchased a new phone system and they had us up and running in no time at all. Worked with our phone system provider and I didn't have to lift a finger!

Jeffrey M.

5/5

On-Hold Concepts and Woodstock Media Group have been tremendously supportive of our small business for several years! Lisa and Crystal are top-notch professionals who are experts in their field. I can't recommend them enough for on-hold marketing and music!