Potbelly Sandwich Shop - Dallas, Texas

Yasen K.

One of the worst experiences I’ve ever had in my entire life. I am not one to write reviews, even when the experience is bad, but my time here at this potbelly was nothing short of disgraceful. This is all attributed to the awful manager with short hair. I have never seen a manager with such low and rude customer service. Honestly I’m even shocked she got to that level with her attitude. I was ordering my sandwich here and just got hit with a wave of disrespect from her because I was taking my time. Even her counterparts were embarrassed for her to be speaking to me in that manner, but didn’t seemed to be shocked because it was a regular thing. I took a minute or two to read the menu and she audibly gasps and tells me to hurry up. I am seriously appalled. I have never experienced this level of customer service at any other potbelly, this is a first! I thought to myself maybe she’s having a rough day let me take it easy on her, I then go to the reviews to see if this was a consistent issue…. She’s all over the reviews!! Bad customer experience after the next! I then felt the need to share my story with her as I am not one to take this to the next level, but some kind of action needs to be served towards this lady. I also work in customer service in a pharmacy and I understand some people have bad days, but this seems to be a consistent issue and as a manager of the pharmacy this is not something I stand for my technicians to do and stand against it completely. I’m assuming this being a big corporation no action will be taken but at the very least the people will prepare themselves coming into the store to see a manager with such low respect and dignity.

Ranj

Ordered a sandwich through Potbelly website, they used door dash to send it to me, the order never arrived. I called and spoke with the manager of this location right away, she said she issued a refund and it’s gonna take 5 business days to post to your account, I never received the refund. I called again a couple weeks later the same person told me to call door dash, i explained that I do not have a door dash account and didn’t order through door dash. As I was trying to explain to her she kept interrupting me because she didn’t know what she was talking about. She hung up the phone on me when I was trying to tell her I ordered through potbelly website you guys used door dash not me.

Clara B.

Edit. Called and they wrote my name down for a free sandwich. Told them I'd swing by tomorrow.

I placed an online order 2 hours before it was scheduled to be picked up. When I arrived it wasn't done. There were like 6 orders needed to be done and wasn't. When I got my food I got home and sat down to eat it. Opened it and there was no meat on my sandwich at all!! None. I ordered the chicken salad and there was none! Nothing but veggies. After having to wait 45 minutes after my scheduled pickup time. I understand bad days but I wanted this sandwich so badly and I had went to a work meeting out there and figured since I was passing it I would go ahead and order dinner. Now I have a hot pepper tomato sandwich. 😞

Ken ?. M.

Ordered today to be delivered for 7 people. Ordering and delivery was pretty quick, no issues. Everyone’s meal was as ordered nothing messed up. My sandwich as you can tell in the pick was pretty messy. It was soaked and not only soaked through the paper it was rapped with, but also the bag. I still gave 4 stars since the sandwich was really good in spite of me having to wipe my hands with a towel so many times. It could have been just my choices on the dressing. Would have to try a second time to see if it would be like that again.

Edris N.

Would never go to subway again, far way better tuna salad than any sub so far. I really appreciate the freshness of tuna and the bread. Excellent thank you 🙏 and definitely recommend to everyone . The packaging was excellent, you can eat confidently and know that your food is not touched.

Flawless R.

If you're thinking about going to this restaurant please read the most recent reviews, food was not well done. Blamed it on everyone but the cook. Manager should be a regular worker. The gal that took my order was rude. Fire everyone and start over

Yosr O.

Extremely rude manager. Have no clue what her problem is. Witnessed her yelling at a customer for taking too long in the bathroom when he explained to her multiple times that he had ulcerative colitis. I could not even finish my food I was so disgusted. Do better. #disanali

Abdullah O.

I’m in shock as I’ve literally never had a worse customer service experience in my life. I have a chronic medical condition called ulcerative colitis which causes me to use the restroom for prolonged periods of time. I was using the restroom, and within 5 minutes, the manager begins banging on the door aggressively. I yelled that I’m using the bathroom. Another 10 minutes go by, and she again begins to vigorously bang on the bathroom door and yells “I HAVE A KEY. I WILL OPEN THE DOOR IF YOU DON’T COME OUT” At this point I’m dumbfounded and I come out and she goes “YOU GOOD? IT’S BEEN 20 MINUTES AND I’VE HAD 3 CUSTOMERS ASK TO USE THE BATHROOM!” I told her “Have you ever heard of Ulcerative Colitis?” And she just stood there. I said “be careful” and she said “YOU BE CAREFUL” I then asked who her superior is and she said “YOU CAN FIND IT ONLINE”. She continued to refuse to give me her supervisor’s number but I then received the number of the district manager from a young man behind the counter. When I told the district manager the story, she condescendingly says “I’m sorry if that came across as offensive to you but I’m happy to give you a sandwich coupon though!!” The old saying goes “The customer is always right”. Well, not at Potbelly I guess!!! Disgusting.