Spectrum Store - Alexander City, Alabama

Spectrum Store, located at Address: 879 Market Pl, Alexander City, AL 35010, United States, is a versatile communication service provider that offers a range of services to meet the diverse needs of its customers. With Phone: 8884067063 and Website: spectrum.com, this store has made itself easily accessible to anyone looking for reliable communication services.

The Spectrum Store is well-known for its specialties: Internet service provider, Cable company, Cell phone accessory store, Cell phone store, Satellite communication service, and Telephone company. This broad range of services makes it an ideal one-stop-shop for all your communication needs. Whether you're looking for high-speed internet, a new cable TV package, or a new cell phone, the Spectrum Store has got you covered.

One of the unique features of the Spectrum Store is its on-site services. Customers can enjoy the convenience of having their communication needs met all in one place. From setting up new services to troubleshooting any issues, the knowledgeable and friendly staff at the Spectrum Store are always ready to help.

In addition, the Spectrum Store is wheelchair-accessible with a car park and entrance designed to accommodate individuals with mobility challenges. This commitment to accessibility ensures that everyone can enjoy the services offered by the Spectrum Store.

According to opinions: This company has 92 reviews on Google My Business, the Spectrum Store has a average opinion: 3.3/5. While some customers have praised the store for its excellent customer service and reliable communication services, others have noted areas for improvement, such as billing issues and occasional technical difficulties. However, it's important to note that the Spectrum Store takes customer feedback seriously and is constantly working to improve its services.

Overall, the Spectrum Store is a reliable and convenient option for anyone looking for communication services in Alexander City, AL. With its wide range of services, on-site assistance, and commitment to accessibility, the Spectrum Store is a top choice for many. For more information or to get started with Spectrum services, be sure to visit their website at spectrum.com. Don't hesitate to contact them today and see how they can help you with your communication needs

Reviews of Spectrum Store

brandie chandler

1/5

Dont bother to come here and get any type of mobile device. Because the insurance plan they are gonna sell to you is a literal waste of money. When you finally need to use the “unlimited protection plan” it doesnt cover anything you need it to cover. Also if you want your phone repaired like a cracked screen etc. you will have to drive over 1 hr away just to get there and there is no “technicians” available after you literally make a apointment with geeksquad. Just dont even bother because i have wasted SOO much money on this company and then for them to raise the home internet prices and the internet cuts off NUMEROUS times a day! With “no outage in your area” i am beyond fed up with this company. I went here so i could have a reliable phone service while I am out on the road because im a truck driver and low and behold, its not worth the time money or effort to even have these people as a internet, or mobile service company. Oh! And if something does go wrong with your phone then they require you to call apple but yet spectrum is selling the pos phones but dont want to be held accountable after they steal all your money. I am so glad i cann rely on this service to contact my loved ones while i am away from home ? also its MIGHTY STRANGE how my iphone 14 pro starts messing up literally glitching and stuff with NO DAMAGE when I almost have it paid off then they have the audacity to ask me if i want to upgrade my plan for an extra $25 a month but i will get 0 better results from any devices, or services, or data. Make it make sense! This whole company is a scam! Just go on over to verizon, their prices are high but atleast they take care of their customers unlike spectrum!! EDITED: @spectrum IF MY INTERNET WORKED, I COULD USE FB.

Einlanzer

1/5

Had a storm yesterday. Power and internet went out. Every thing came back on eventually except Spectrum’s modem. Called customer service they told us to go the spectrum store, which is a 70 mile round trip, to swap it out. After the drive, we arrive only for the people at spectrum to tell us they don’t have a replacement and to call customer service again because they don’t do that. Very rude employees. Worthless location, bad customer service. So now a tech has to come just for a modem swap.

sandy simon

4/5

Quick service and nice people. Didn't have any modems in stock. I'll have to wait for a service technician to come and get me back online. Bummer.

Kentresa Drake

1/5

TERRIBLE !!! Went yesterday to exchange my equipment the customer service representative made me an appointment to go there got there and these ppl said they didnt have any equipment in the store and im like how are yall a spectrum and i was sent here for you to say yall have no equipment in the store ! Have yall not ordered any like the responsibility of a company is to make it easier on the customers, ive been without internet for 3 days waiting on a tech now. When simply could have exchanged modems and been done.

Chris Harvell

1/5

The support in the Alexander City store was awful. The person helping me was rude and had the worst attitude. I asked for a manager and was told they were out to lunch . I don't really get why businesses put these types of people working with the public. I was simply trying to return the equipment to the store. Then the company blames you for the equipment not working like I'm a technician. I simply did what customer service told me to do and the response was I don't know why they told you to come here. Why have a store open that can't take equipment is the real question. They issue it out so why can't you return it . Why mail it in?

Mike Wilson

3/5

The workers were there.... not really interested in serving you. Got what I needed and got out. The check in system seems to be broken or just not working at all

Susan Freeman

1/5

Recently tried to purchase a new iPhone 15 Pro. Our service address and billing address are 2 different items. I clearly explained my situation to her the importance of having the phone shipped to my home address (billing address). 2 days she says I’ll get my phone. On Tuesday of the following week I get a text that’s it’s being processed for ship and lo and behold to the service address. I call customer service, they said when it actually starts to ship I can call FedEx and change address. Well NO I can’t because I didn’t ship it. Back to Spectrum it’s due to arrive and can’t get a straight answer from ANYONE! Finally reach a representative that just cancels the entire purchase and sends it back. I am BEYOND disappointed….

Wanda Baker

2/5

I am a new Spectrum customer. I got all the equipment in and the installation was so easy. Then I went to the store in Alex City a couple of weeks later and was going to add cell phone service. The lady got all my information but then said that I was not approved for the phone I wanted!! She said I may need to wait several months since I am a new customer..Well, 3 days later I went online and filled out all the information for the new cellphone I wanted and was immediately approved!! Do they have different systems than online Because this was really not good at all. Stores and online need to be on the same page!! This isn't good customer service.