Staples - Folsom, California

smarg 5.

I was reminded once again why I despise going to Staples which is, unfortunately, the only office supply store in Folsom anymore. The employees clearly do not want to be there. They don't ask to help you, let alone even look at you.

Van D.

Tried to return something from my pillow here. The labels to ship returns to them should be free of charge at Staples. The cashier working here stated I would have to pay for the label. Went down the highway to another Staples who processed the return properly, without charge. Either the employee deliberately misled me or didn’t know how to do her job. Will report this issue to retailer, the ppl working here don’t know how to do their jobs.

Mark D.

Great first time visit to the Folsom store.
I have had unfortunately some negative experiences shopping at a few Staples in the past...
BUT this store in Folsom was terrific. They were friendly, responsive, interactive, and caring. I will definitely be back.
The store was clean, organize, and the employees were busy doing something, but that did not keep them from breqaking away from their tasks, making eye contact, offering help, or walking you to where you needed to go.

David R.

TL/DR: Check their website price -- it'll probably be lower.

I needed an office supply and went to their website. They had it for $14.89 and available right away at this store. Perfect. Drove over and found a couple of other things on a whim, too. Found the item I went there for. $25.99 -- 74% more. Checked website to see if I'd made an error -- nope: $14.89. So then I checked the other things I'd picked up; all items were cheaper on their website than getting in the store as an impulse buy. They will price match, but they have to look up each item. In short: You're being punished if you just go into the store to get things.

H B.

Jonathan was friendly and informative helping us create our order. He was assisting a cashier with a service matter and greeting someone with a Amazon return letting them know help was on its way while not skipping a beat with us. When I came to pick up the order he remembered me. First time I shopped there. I know labor and coverage is very difficult for retailers. more multi taskers like Jonathan can go along way! Please recognize Jonathan.
I wish you the best in this online world

marty A.

Staples employees are courteous and helpful. I can always find what I go to Staples to get.

D C.

This review is not for Staples Folsom, however for the TSA Idemia Precheck station inside the Staples Folsom location.

I WAS TREATED IN A NEGATIVE RACIST MANNER.

On 8/13/24, I arrived at the Staples Idemia in Folsom, CA. I had an appointment at 3:10 pm and arrived early at 3 pm.

When I arrived, there was NO ONE at the station.

There was a man sitting by the computer chairs section of staples, adjacent to the TSA precheck station.

After waiting patiently for a couple minutes, I approached the man and said "Hello," and in a condescending tone, he replied back, "Oh, do you have an appointment today?"

He was not appropriately dressed or had any uniform or ID identifying him he's from TSA precheck Idemia.

I said "Yes I do." I noticed he was scanning down his clipboard, and I said "I think that's my name on the 3rd line."

HE REPLIES: " WHAT COUNTRY ARE YOU FROM? CAN YOU READ OR UNDERSTAND ENGLISH?"

I did not reply to his rude offensive question, but I gave him my full name and informed him I had my passport.

Throughout the encounter, he was cold, condescending, and had his back turned to me the whole time. I even asked a question, "So will the TSA precheck work now after this?"

He replies, "No because how are we supposed to know if you are a bad guy?"

"Here's your passport back, read the frequently asked questions paper," he replies to me.

After he was done and gave me back my passport, there was a Caucasian male behind me in line. The TSA employee's tone of voice, behavior and demeanor was very different towards him. He immediately greeted the boy, and said "Hello are you here for TSA precheck?"

FYI I am of Southeast Asian/Pacific Islander descent, this TSA employee is Caucasian. I do not want to make any speculations, accusations, or assumptions, I believe he was RACIST towards me.

I will never go back to the Staples Folsom Idemia TSA precheck for future services.

I BELIEVE HIS NAME WAS MATT.

But I cannot be sure of his name because he did not have an ID nor uniform to identify he was from TSA Idemia precheck. Even the staples employees had standard Ids and uniforms except for Matt. I feel like this employee did not show appropriate behavior to represent TSA.

Donna R.

So happy to have a Staples in our area. They always have the products I'm looking for at affordable prices.