Vagaro Inc - Pleasanton, California

iMagic L. B.

I use Vagaro for my business and absolutely love the software! The interface is user-friendly, making it easy to navigate. Their customer support is always helpful, responsive, and considerate whenever I need assistance. Highly recommend it for salon owners looking for a reliable booking and management system!

TRAMMY L.

Vagaro: overpromised and way under delivery. Their support team is not knowledgeable at all. The sales team was great because they swore on this system and promised so much great things so I decided to switch. Then I’ve been suffering past months, problems one after another. The system is not well built for salons with so many service providers. Every time I call them about anything, no one knows anything haha! For example, I was asking what reports I run or where can I view the total sales of each service provider without deducting discounts from their total. The report sales show the amount after discounts, I called support and he told me at this moment they don’t have such a report or any way to view it. As I continued exploring and navigating here and there, I found a way to see that and I ended up teaching the support team how to view it. Hilarious! On top of that, when you call for support, they will put you on hold for hours.

On top of everything, on 03/01/25 their system went down in the morning and throughout the day which impacted my business BADLY, couldn't log in, and couldn't view any appointments. Called in and was told they did not know when it would be back up. Ended up clients kept coming in and we did not know which service providers had appointments. In the end, customers got so mad at us for waiting hours because of the unorganized schedule. One of my receptionists quit on the spot because she couldn’t take all this stress. I was close to actually close my business for the day because I did not know what else to do. Now is 03/02 and Vagaro posted nothing relating to today’s system down. I’m currently just speechless!

Melissa P.

I love Vagaro! Everything is easy to do and is very user friendly! Customer service is top notch and my trainings are great! The pricing is very reasonable and I love that I can do everything right in the app. No more separate systems for keeping track of my clients, marketing and scheduling! Thank you!

Aline R.

This app makes booking so easy! Super user-friendly, quick, and everything is well-organized. I love how I can see all the available slots and manage my appointments without any hassle. Totally recommend it! 🙂

Shumaila A.

Absolutely love Vagaro! I use this booking system for my spa and it does all the work for me. My clients love how simple and easy it is to use. Even my older clients who don't often book online, say this is the easiest platform to book with. The only downside is that it doesn't integrate with other debit machines. They have their own but it is very outdated and small. Overall, they have a fixed fee each month which is super convenient and budget friendly.

Mattie J.

Vagaro is a great interface for service providers! The program is very intuitive, easy to get a hang of, and includes so many features that other programs charge extra for. Like any platform or tech there is the occasionnal glitch, but for the most-part it is seamless and incredibly easy to use.

Blake A.

This is quite possibly one of the worst companies I've ever done business with. I can't get payroll to work. I can't get support. Support agents tell me they'll call me and set times for conference calls, never call, and stop replying to emails. We've used Vagaro for 3 weeks and I've never had so many issues with a point of sale or payroll in my life. This company takes no responsibility for their products, their employees, and treats customers like an inconvenience. This is the worst support I've ever received.

kelcey G.

love this system to run my salon business, keeps everything extremely organized. my favorite part is that is confirms all my appointments for me, keeping my business streamlined. 10/10 recommend.