Valu Home Centers - Amherst, New York

Valu Home Centers stands as a prominent fixture within the home improvement and hardware retail sector, offering a comprehensive suite of products and services designed to meet the diverse needs of homeowners, DIY enthusiasts, and contractors alike. Located at 3275 Sheridan Dr, Amherst, NY 14228, United States, this store serves as a vital resource for residents and businesses in the immediate vicinity and beyond, providing essential materials and expert guidance for a multitude of projects, from simple household repairs to extensive renovations. The physical presence of Valu Home Centers is complemented by its user-friendly contact information, including the telephone number 7168323331, which allows customers to reach out for inquiries, assistance, or to arrange appointments, and its website doitbest.com, which likely offers additional product browsing, service details, and potentially online ordering capabilities.

Core Offerings and Specialties

The heart of Valu Home Centers lies in its distinct specialties. It operates primarily as a hardware store and a home improvement store, providing a vast inventory of tools, fixtures, building materials, and sundry items essential for various construction and maintenance tasks. Furthermore, the establishment extends its expertise and product range into the realm of painting, functioning effectively as a paint store offering an extensive selection of paints, finishes, and related supplies. This specialization caters directly to customers embarking on painting projects, ensuring they have access to quality products and potentially professional advice on color selection and application techniques. Its expertise in plumbing is another noteworthy aspect, solidifying its identity as a plumbing supply store, providing all necessary components, fixtures, and replacement parts for residential and light commercial plumbing needs.

Within these specialty areas, Valu Home Centers likely stocks an impressive array of products, including but not limited to:

• Power and Hand Tools: Essential for every DIYer's toolkit, encompassing drills, saws, hammers, sanders, and more.
• Lumber and Building Materials: Including various types of wood, metal framing, drywall, and insulation.
• Paint and Finishes: A wide spectrum of brands and colors, primers, sealants, and application tools.
• Plumbing Supplies: Pipes, fittings, fixtures, valves, and essential repair parts.
• Electrical Supplies: Wires, cables, outlets, switches, and circuit breakers.
• Hardware Items: Screws, nails, bolts, hinges, locks, and other fasteners.
• Home Décor and Organization: Items for enhancing and organizing living spaces.
• Lawn and Garden Supplies: Tools, fertilizers, and basic landscaping equipment.

Convenience and Customer Service Features

Valu Home Centers places a strong emphasis on customer convenience and service experience. It offers multiple avenues for product acquisition, catering to different customer preferences and logistical requirements:

• In-store Shopping: Allows customers to physically browse the extensive inventory, receive immediate assistance from knowledgeable staff, and handle products directly before purchasing.
• In-store Pick-up: Ideal for orders placed online or via phone, enabling customers to collect their purchases without waiting for delivery.
• Kerbside Pickup and Same-day Delivery: These options provide significant convenience for customers who prefer not to visit the store or require faster access to their ordered items, potentially saving time and effort.
• Assembly Service and Repair Services: These added-value services address the common challenges associated with large furniture or complex fixtures, offering professional help directly on-site or within the store, reducing the customer's workload.
• On-site Services: This broader category might encompass the assembly and repair services mentioned, or potentially other specialized services tailored to specific customer needs.

Financial flexibility is also considered, with the acceptance of various payment methods, including credit cards, debit cards, and NFC mobile payments, making transactions seamless and catering to a wider customer base. Furthermore, the store demonstrates a commitment to accessibility by providing a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that all customers, regardless of physical ability, can access and utilize the store's services and products comfortably.

Assurance and Community Engagement

To foster trust and confidence, Valu Home Centers offers a service guarantee, assuring customers of a certain standard of service and potentially providing recourse if expectations are not met. This commitment, combined with features like Quick visit options for brief inquiries or small-quantity purchases, positions the store as a responsive and customer-focused entity within the community. The presence of a dedicated service team underscores the center's dedication to going beyond simple retail transactions, aiming to be a reliable partner for all home-related projects and needs.

Reputation and Customer Feedback

The reputation of Valu Home Centers is reflected in its customer reviews. Holding a strong standing with a 4.5/5 average rating based on 157 reviews on Google My Business, the store consistently receives positive feedback from its clientele. These reviews often highlight the quality of products, the helpfulness and expertise of the staff, the ease of transactions, the availability of services like delivery and assembly, and the overall value proposition. Such high customer satisfaction indicates a successful operation focused on delivering a positive experience and tangible value to its customers.

👍 Reviews of Valu Home Centers

Andrew H.

1/5

Cashier left a
Bad taste in my mouth

Nasty
Seems the human has a personality disorder

Dunno Why they seem to put the grumpiest Oscar the grouch to do customer service

Lady was rotten

Timothy L.

2/5

Was not greeted or offered help. Employees were just chatting with each other so I left.

Sharon S.

3/5

I try and give the smaller business my business, and have given this location many opportunities. Visited this location last weekend, and had a few heavy things in my cart. As a an older woman, as I was leaving all I heard the manager say was make sure you get her cart brought back in. NOT, see if she needs help putting her items in her car. Was at this location during winter to pick up a very heavy bag of ice melt. Same thing, no help, no one offered, just worried about the damn cart! I will be using a different location.

Jason S.

5/5

Everyone here is welcoming and so very helpful. I came in needing help and knowledge on how to fix my bathroom sink and was very happy to both receive help and the exact things I needed! Thanks especially to Tyler but also to the whole staff working here!

Gina B.

1/5

Quick stop (so I thought) for a couple of new keys. Everything was fine until I went to the register. I had to stand there for a minute waiting for the cashier who was fixing her draw. Seconds later a female coworker came behind her and went into her draw. The two started a long winded conversation. The cashier says to her "Should I cash her out first?" Her coworker replied "No, she can wait." "Haven't I wait long enough? It's been about five minutes?" I replied. Mind you she the only cashier there! "We need to count the draw!" She YELLED. They literally counted the draw and DID NOT apologize for the long wait or her loud tone of voice. Seriously! The cashier rung me up like I just walked up. She politely tells me to have a nice day. Fifteen minutes for two set of keys and an attitude. Thanks for making me feel like a VALUED CUSTOMER. I'll use Home Depot instead.

Bonita R.

5/5

I was immediately welcomed at the door by sales associate Jim.....he was extremely helpful and assisted me through my entire store visit.....i askef him a few questions on a couple different home improvements and he was quite nice. I enjoyed shopping because i found it easier to get around a smaller store than the bigger stores, where most of the time i am left alone looking for stuff and the store is just too huge....i will return....i spotted some other items i need soon.

connie W.

5/5

I'm always greeted by an employee upon arrival, asking if they can help me find anything. They have a wide variety of products for the home maintenance, storage,tools, DYI projects, indoor and outdoor decor. Stores are clean and we'll stocked.

Dianne B.

5/5

I absolutely love Valu Home Centers. As soon as you walk in several employees greet you. They're all willing to guide you and help you with whatever you may need. Today I had a gentleman help me with supplies for marshmallow shooters.
They always have what their ad shows and affordable prices.