Walgreens - Palm Springs, California

Micheal L.

Medicare Part D spends nearly $500K each year on life saving medications to maintain my health status. It would seem natural a pharmacy manager would respect the receipt of those tax payer dollars and train the techs to order, package and deliver but, the pharmacy manager at Smoke Tree Walgreens has told untruths and allowed the pharmacy techs to fail delivery of life saving meds twice this week and also in the past.
I am a 73 year old disabled veteran who was told a delivery would be made to me which wasn't. Pharmacy Manader, I am transferring nearly $500K in meds for my care from your budget and spending it with a local pharmacy which dies the job you fail to do. BTW it is impolite for your staff to hang up on a disabled person rather than answer simple questions a resolve your stoking and distribution issues.

When you have pre-approved medications scheduled to be delivered to your clients, it is not acceptable for your staff to not have those medications in the store and tell the client delivery will be made today then "oh didn't you get our email, the medication you need must be ordered?" Wallgreens Smoke Tree Pharmacy Manager, you are a disgrace and should not be allowed in the same room as a disabled person.

Kathy P.

Every single time there is a problem with my prescription. The staff is rude. I have never gotten a prescription here without encountering issues. I would recommend any other pharmacy in the valley.

J ?. D.

This pharmacy can be difficult to get good service. Often very slow, Will ask that you return at a later time and still will not be prepared and have had poor service multiple times. Don’t even try the drive thru

Kim A. C.

As a retired retail clerk, I understand that unforeseen issues can arise, leading to customer dissatisfaction. However, my recent experience with Walgreens was profoundly disappointing and frustrating.

On December 7, 2024, at 6:24 PM, I placed an order with Walgreens store #09885 at 2465 E Palm Canyon Dr, Palm Springs, CA, timing it with errands in that area. At 6:55 PM, I received an email stating that my order would be delayed—a minor inconvenience, but manageable. To plan accordingly, I called the store at 7:22 PM to inquire if the order would be ready that evening or the following day, aiming to avoid unnecessary travel. The employee assured me she would “get right on it.” Relieved, I continued with my errands.

After completing our tasks, we arrived at the store at 8:25 PM, anticipating prompt service based on the earlier assurance. We waited, but no notification arrived. Attempting to resolve the issue, we engaged in a chat with Walgreens’ customer service, explaining the situation and requesting cancellation if the order wasn’t going to be ready as told. Unfortunately, poor cell connectivity caused the chat to drop repeatedly. At 8:59 PM, I called the store again. An employee, named ‘Bev’ or ‘Beth,’ answered, giggling as she apologized—a response that felt dismissive given our growing frustration. She went on to state that had it been her I had spoken with she would have gotten it done. In which I replied that it was neither here or there. She promised the order would be ready in 10 minutes. We continued waiting in the designated curbside pickup space, but no one came out.

At 9:23 PM, I called once more. The employee curtly stated, “Yeah, it’s ready.” I informed her we were in space #1, and she said she’d bring it right out. At 9:24 PM, exactly three hours after placing the order, she delivered it. I noticed the order seemed incomplete; she mentioned some items were unavailable. Later, we found two emails sent at 9:11 PM indicating the order was ready and adjustments had been made. Since we were already waiting outside, we hadn’t checked our emails.

Expressing my frustration over the ordeal, the employee giggled again. I questioned her amusement and expected more empathy. She retorted, “Do you want me to be sympathetic, empathetic, or understanding? Because right now you’re the one who’s not being understanding. We are short-staffed and only had one person handling this!” Her defensive attitude was infuriating. I responded that I should have been informed if the order wouldn’t be ready until the next day, rather than being told they’d “get right on it.” I mentioned my intent to file a complaint with corporate and leave reviews on Google and Yelp, as I do for both positive and negative experiences. She walked away, shouting, “Complain all you want!”

This encounter was deeply disappointing, especially considering my lifelong patronage of Walgreens, with only one prior negative experience. The lack
of professionalism and empathy displayed was unacceptable and has significantly
tarnished my perception of Walgreens.

April A.

Ellen, the pharmacy technician was very professional, respectful and efficient in her job, she extended efforts to help me find store items that I am in need of. I hope Walgreens value and recognize employees like her.

Bruce R.

This store is a joke. Every time I refill a prescription I run into a problem. Good luck getting through to them on the phone. Last time I tried I was placed on hold for 15 minutes.

Julie B.

Inept brooding staff, who appear to hate their jobs and interacting with consumers. The location at Smoketree is particularly bad.

Albert Y.

I have no idea why this branch is open. Shelves empty, no one knowledgeable behind any counter….