HIPAA Vault - San Marcos, California

Chris A.

Excellent team, service and support. We've partnered with HIPAA Vault for 8 years. The service received has always been professional, courteous, and responsive. I recommend them wholeheartedly!

maia D.

The level of customer service and technical support provided by HIPAA Vault is exceptional. Whether we had questions during the initial setup or needed assistance with specific features, their team was always ready to help, providing timely and effective solutions.

Overall Experience: Choosing HIPAA Vault for our email services has been one of the best decisions for our organization. Their commitment to security, ease of use, and excellent customer support sets them apart in the market. I highly recommend HIPAA Vault to companies in need of a secure, reliable, and user-friendly email solution.

Curtis B.

I highly recommend HIPAA Vault. They offer superb products and their customer service and tech support are awesome. If I had any issues at all or just a request a simple email and the issue was resolved quickly. Great company!

Tiger F.

Our company has been a long time customer of HIPAA Vault. We have been very happy with their customer service. They have always been very attentive to our technical needs and have always been quick to respond as well. I would recommend their services.

MacKenzie F.

I chose HIPAA Vault for my startup because of the competitive prices & amazing support team & I am not disappointed! They met & exceeded all of my expectations. They got my website up & running so quickly & smoothly. I will be referring them to anyone I come across who needs HIPAA compliant hosting.

Jenny F.

I truly could not be happier! Customer Service has always been VERY important to me and it was the catalyst for me choosing HIPAA Vault above competitors after seeing several reviews about excellent customer service. Without fail, each email and phone call has been with a person who has been patient, helpful, able to explain things in a way I can understand, and I have NEVER had to wait for help! have not been disappointed!

Kevin M.

Beware of HIPAA Vault: Unreliable Hosting and Abysmal Customer Service

'm writing this review to warn fellow healthcare professionals and anyone needing secure HIPAA-compliant hosting to steer clear of HIPAA Vault. My experience with them has been a nightmare of technical failures, uncommunicative support, and reckless actions that endangered patient data.

Repeated Applications Downtimes: My primary complaint is the unacceptable frequency of outages. My application has been shut down three times due to alleged "errors and issues" on their end, completely crippling my operations and jeopardizing patient data. Each time, this occurred without prior notification or explanation, leaving me scrambling to understand and rectify the situation.

Nonexistent Communication: When I attempted to get answers from their customer support, I was met with frustratingly slow response times, unhelpful generic troubleshooting steps, and ultimately, silence. My escalation to the CEO yielded no better results, further solidifying my sense of helplessness and disappointment.

Reckless Shutdown Policies: The most egregious issue is their dismissive and reckless approach to resolving technical problems. Instead of proactively working with me to identify and fix the underlying issues, they simply pulled the plug on my application without warning, putting patient data at significant risk. This lack of concern for both business continuity and data security is inexcusable.

Hidden Costs and Lack of Transparency: Beyond the technical failings, their pricing structure is opaque and riddled with hidden fees. The quoted price rarely reflects the final cost, leading to unpleasant surprises upon receiving the invoice. This lack of transparency makes budgeting and forecasting for my business an exercise in futility.

In Conclusion:

I wouldn't wish my experience with HIPAA Vault upon anyone. Their unreliable service, abysmal communication, and reckless approach to data security make them a danger to any healthcare organization. I urge you to look elsewhere for your HIPAA-compliant hosting needs. You deserve a provider that prioritizes your business's success and the safety of your patients' data.

Additional Tips:

Research alternative HIPAA-compliant hosting providers and read independent reviews before making a decision.
Prioritize providers with transparent pricing and responsive customer support.
Implement additional security measures beyond your hosting provider's offerings to mitigate data risks.
By speaking out about my experience, I hope to prevent others from suffering the same frustration and potential data breaches. Choose wisely and protect your patients – stay away from HIPAA Vault!

SuperPhan88

I've been using their service for over five years, and I’ve been very pleased with their customer support.