Jia Hern Lee
1/5
I had high expectations after seeing the great rating on maps and came here especially because many other florists were closed over the holidays.
I arrived first thing in the morning to pick up a bouquet of flowers for tomorrow, but was greeted coldly by a tall late 20s/early 30s guy who was setting up. It wasn't busy and I was 1 of 2 customers at the storefront looking for help. I very rarely buy flowers and had quite a few questions to ask, with some back and forth. I asked him about what colours would fit, and if he could hold up the bunches of hydrangeas to compare (as I wanted a smaller bouquet)
As he was holding up a few bunches of hydrangeas he insisted they were all the same size, then unfortunately dropped one whole bunch of hydrangeas on the damp gravel but didn't even bother to check on it or clean it after picking it up
I asked if I could buy just a few stalks and he said curtly, and I quote, "I don't split flowers here" and that I would have to buy a huge bunch of 5 massive hydrangeas for 35. It was clear that he quickly became impatient and was trying very hard to hide his annoyance. This really threw me off as I was being polite and in my head just trying to piece together a bouquet from their range
Even though I did my best to be courteous he could not forgive my hesitation or deliberation when I was choosing between flowers
Later he explained that since the flowers were for tomorrow, that I would have to pick it up tomorrow or risk it wilting if not placed in a watered vase.Then he said that he wouldn't be working tomorrow and that his coworkers would put the bouquet together.
I gave him specific instructions such as the size which I referenced to a bouquet they had in store, and wanted my bouquet to be 5-10% smaller as I wanted to fit it in a bag as a surprise, picking a bit of everything from the flowers I chose as among them were different shades, and that I wanted the leaves from the flowers to be used as foliage, none of which he noted down from what I saw, so I didn't know how his coworkers would do it
At the end when I smiled and thanked him for his patience he just dismissed me and said bye like he was done with me. As I turned to leave he was already complaining to his coworkers
I don't know if it was my appearance as I had just gotten out of bed and or my ethnicity but his mood definitely ruined mine, so much so that I feel compelled to leave this review, and I never write reviews
I really, truly, thought better of this place coming here for the first time and it put me off for the whole day
The WORST part was when I went to the other florist within SMM and the hydrangeas only cost half as much !!!! And the other flowers offered were also lower in price
Then when I came to pick it up I was just wholly disappointed by how they put the bouquet together. I don't know how you can have such a beautiful assortment of colours and sizes of flowers then arrange them like that, just thrown together thoughtlessly
I understand that running a labour intensive business is hard, and I don't know if you're the owner or the owner's son or something but come on dude, disappointing customer service, inflated prices and refusing to be flexible is doing you no favours
