Ken Andrews
1/5
Miss Lauren, the customer care manager, would rather put you on hold for thirty minutes on the phone, instead of address your concerns directly and professionally.
If you visit this location, be prepared to have her encourage her cashiers lie to your face about “error messages” on the screen when attempting to redeem your $2 coupon and for her to not attempt any form of acknowledgment and reassurance, but simply talk down to you.
It seems as though she has been getting away with such scams, or her brazen attempts would not happen directly in front of the customer.
She completely failed to represent the Publix brand that I have come to appreciate.
Publix, train your people better.
PS
Jake was very courteous.
I addressed these concerns with Lauren as well, so I’m confident she can speak to this specific issue.